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We want you to love your Solar Outdoor Fairy Lights!

Refund Policy

Effective date: July 27, 2026

At Solyra® Fairy Lights, we want you to be completely satisfied with your purchase of our Solar Outdoor Fairy Lights. If for any reason you are not, we offer a straightforward return and refund process.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solyrafairylights.com. Please include your order number and the reason for the return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.

3. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

Please contact us if you have questions or concerns about your specific item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solyrafairylights.com within 7 days of delivery. We will require photographic or video evidence of the damage or defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrafairylights.com to arrange the exchange process.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solyrafairylights.com.

9. Contact Us

For any questions regarding our Refund Policy, please contact us: