Shipping Policy
Effective date: July 27, 2026
Thank you for shopping with Solyra® Fairy Lights! We are committed to delivering your Solar Outdoor Fairy Lights to you in a timely and efficient manner. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders shipped within the United States, estimated delivery time is 5-10 business days from the date of shipment. We primarily use USPS and UPS for domestic deliveries.
4. International Shipping
For international orders, estimated delivery time is 10-25 business days from the date of shipment. Please note that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
5. Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
6. Shipping Delays
While we strive to deliver your order within the estimated timeframes, Solyra® Fairy Lights is not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other factors beyond our control. We appreciate your understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We are able to ship to P.O. Box and APO/FPO addresses. Please note that these shipments are exclusively handled by USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solyrafairylights.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
9. Restricted Countries
We do not ship to countries that are subject to U.S. export restrictions or sanctions. If you are unsure whether we ship to your location, please contact us before placing an order.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: support@solyrafairylights.com
- By visiting this page on our website: https://solyrafairylights.com